I've heard there are two sides to every story and it takes two to tango. But with National Trust tenants and landlords I'm starting to gather there's a third complex member of the relationship. And it makes sense. The cottages are centuries old and have real life stories of their own.
After talking with Cliff Percival about Landlords, I had a good chat with Julie Borrow, Surveying
Technician for the National Trust about tenants and their homes.
Like Cliff, Julie has been involved with
informing tenants about the refurbishment project but Julie's role is also more
personal and involved with direct letting. I was very interested in her perspective of West Wycombe Village.
NV: Your role is
directly involved with tenants and supporting the National Trust as a landlord,
how did you get started?
JB: I’ve known the tenants of West Wycombe Village for quite
a long time. I started off working with Richard Wheeler who is now a National
Specialist in Garden History at the National Trust.
Richard is a great ambassador for the National Trust. He has
a passion for historical things especially gardens, buildings, and park lands. He
instigated this passion and enthusiasm in me right from the beginning and
encouraged my endeavours to follow conservation of buildings and landscapes.
When he was working with West Wycombe Village, Park and Hill,
I was involved only as his secretary but that’s when I started to get to know
the village tenants. It is where I
started helping tenants to understand that the works being carried out aren’t
just for them or just for the building, but for both. Even if they’re not there
for more than a year, they’re still custodians of those cottages.
We want to give
tenants the best, and we want them to give the cottages their best. We want
them to feel enthusiastic about the cottages; I think most of the time we are
succeeding in doing that.
N: It makes sense
that it would take both landlord and tenant to make the relationship work. How
do you know the tenants have enthusiasm about the cottages?
There’s a tenant and her partner I got to know and she said
before they left: “I used to come out of my cottage onto the High Street. I would look at the people walking past and
they would look at the cottage and they watched me coming out of the door, and
I would think, yes, this is MY cottage. I’m a National Trust tenant and I look
after THIS cottage”. She was just so
proud of the cottage and I thought, how can I capture this!
But obviously not all tenants feel like that. You don’t really
expect them to because not every house owner feels like that about their own
house. Even if they’ve bought a house and they don’t rent, they don’t
necessarily have that passion. But I think there are a lot of people who do. I believe
it still goes back a little bit to that old English adage: an Englishman’s home
is his castle. And it’s only an English thing apparently. Americans don’t feel
it; the Europeans don’t feel it because so many of them are in rented
properties.
Our Trust properties are obviously rented but I think there
are a good percentage of our tenants who have that pride – it’s not just an
ownership, it’s a passionate, caring, custodial thing. It’s a difficult
abstract concept to describe. Like the tenant who declared: This is mine! It’s
intangible.
What a role you have
seeing the personal side of the Let Estate process. What’s the business side
like?
There are things that aren’t quite right, that people get
cross with the Trust as a landlord. And you can understand that. And some of
the things are quite simply because we neither had the funding nor the man
power. The best thing about the project is that we can now, at this point, over these 3 years, do all the work or as much as we can, to make that better.
I think the NT is now realising that this is what’s got to
be done. There are villages up and down the country which are just boarded up.
People want to get in there and make it better.
West Wycombe Village
is like a Let Estate test bed in some respects. How does it compare to other
villages managed by the NT?
Holnicote Estate was their first big project and when you
look at those villages, they are really idyllic; they are dotted with stunning
cottages – some available as holiday homes.
But it’s with the two villages of
Buscot and Coleshill that
you get a really good comparison with West Wycombe Village. At first sight,
West Wycombe’s facelift is more obvious than Buscot and Coleshill.
The Buscot and Coleshill Estate is only about an hour’s
drive from here, (Saunderton), and worth a visit. They’re so gorgeous you could
just pick them up and eat them. They’re more spread out, not just a high street
like West Wycombe. Coleshill has a village shop, cottages, but not more than
one pub. It has a farm estate yard which they let out as craft shops. It all
sort of works but it’s a real country village as opposed to West Wycombe which
is a real rural village with the main A40 going though the centre.
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Buscot town hall |
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Buscott Wier |
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Coleshill Park |
Some would say West Wycombe isn’t as pretty as Coleshill,
but even so they are both having similar kinds of works done. Unfortunately you
can see the disrepair in West Wycombe more than you can in Coleshill; the
cottages in the latter are more set back from the road or behind garden
walls. Because West Wycombe has this
road, all the splashes go up on the front of the houses. Everyone who goes
through West Wycombe says ‘What is the Trust doing about that?’ And I just say
they are continuously doing something about it. They have to do it every couple
of years. It’s like the Forth Road Bridge in Scotland – you start at one end
but by the time you finish you have to start again. I suppose it’s like the
M25.
If West Wycombe didn’t have the main road, then the outside render
and the paintwork wouldn’t get damaged as quickly. That is where the difference lies - although
Coleshill has a road, it is not as busy.
Who are the tenants
of WWV and are they long term tenants who tend to stick around or are there
high turnover?
There are a fair amount of retired people who live in WWV.
The average tenancy really varies. The oldest tenant is a 100 years old but
she’s been living there for only some of her life. Like any village, there are some long standing tenants who
have had children that move away and then come back to live with mum and dad.
In the 6.5 years that I’ve been working on WWV I have let
and re-let 2 or 3 cottages about 2 or 3 times. I would say that some of the
cottages turn over often and some of them don’t. There’s a fair mix in ages.
Is it difficult to
become a tenant of the National Trust, what is the process of applying to be a
tenant?
You don’t apply to be a tenant so much as you apply to rent.
First the cottage gets advertised and goes onto Rightmove.
For all of the cottages I’ve let, I meet up with every
single prospective tenant.
And yes there is an appropriateness that we look for in
tenants which helps us find the strongest contender. It’s not just the money
side. Obviously we have to go through the financials, credit checks etc. just
like all landlords do. You can’t get around that.
Please could you tell me more about the
process and the non-money side, the appropriateness.
The referencing goes
through a central credit control, which has an outside company that’s
completely objective. They don’t know the cottage or the tenant and they look
at personal and professional references on the credit check form.
And then where do you as the National Trust representative come in?
At the beginning it’s who we say we think is most
appropriate. It’s very abstract but I always explain to people it’s the most
appropriate person for the cottage and the village.
It’s about how we feel they would benefit from the village
and how the village would benefit from them. It’s a bit difficult to explain
sometimes because people don’t have that feeling. They just want a roof over
their head and a pretty cottage, pay the rent and that’s it. They’re not really
worried about anything else. Whereas we would like them to actually appreciate
the cottage and the village for what they are.
But then people can sometimes think: Oh, all you’re
interested in is the cottage. And it’s not actually that, we also would like
happy Tenants! We obviously hope people
will look after and enjoy the property, but then we should be able to deduce
that from meeting the people how you feel they will look after the cottage.
I don’t think it’s something you can explain, and sometimes
we get it wrong. Sometimes two or three years down the line they leave and
actually the cottage is in a poor state which is very sad. Some of the time
it’s not due to the Trust, it’s due to the tenant not reporting work needed
because they haven’t got time. They don’t want the workmen coming in; they don’t
want people coming into the house when they’re not there. All of these kind of
tiny things. I suppose we would take time off work if it was our own.
And other times, some people just let it get dirty; you
think how can people live like this. But you know it takes all types to make a
world and you’ve just got to accept that. And there are other cottages you come
back to after 2-3 years and you think “I could just move in here tomorrow” and
that’s a pure joy; and it does happen. It’s quite difficult to describe
appropriateness.
How do you think the
tenants feel about the current project? What were their expectations and how
have you helped to inform their expectations?
If they are more long standing tenants they have voiced some
complaints about the way the landlord has been in the past, maybe that things
weren’t dealt with as well as they could have been. Perhaps there’s still a
misunderstanding of how much the Trust has to spend.
For example, when the
Trust acquired
Chastleton House up in Gloucestershire for around 2 million
pounds in the late eighties there appeared to be a misunderstanding between the
Trust and the public, and some members. Some people believed that the Trust
should do what they would like to do. In many respects, because membership
supports the Trust, you can understand why they feel this kind of ownership. We
only touched Chastleton extremely lightly to conserve it as it is but it still
cost just as much money to conserve as to acquire it. Sometimes people are not
aware and don’t understand this.
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Chastleton House |
The Trust is a
landowner. And people think there are millions of pounds! In a way yes, but it’s all tied up actually.
Every single time somebody bequeaths a property something like West Wycombe
Park it costs millions to maintain it through the years. And it’s the same for
a tiny cottage. Just a small two bedroom two up two down, needs a bathroom, a
new kitchen every so often, the roof needs to be done every 50 odd years - same
as any normal house. Walls need to be painted and windows repaired etc etc.
You’re going into thousands of pounds for just one cottage and we’re talking 58
in West Wycombe alone!
While a few longer
standing tenants might tend to think the Trust sometimes hasn’t done as much as
they should have done, many others are okay and even happy.
I went to see a couple last week who moved out because of
rewiring work, he and his wife are happy as sand boys. They’ll be in another
cottage for about one or two weeks and they don’t mind. In a way it’s like a
holiday. They get to go and see more people because they’re in a different part
of the village and people are just across if you go out the door. And some of
the younger ones think it’s just great that the Trust is getting around to doing
it.
There’s a certain
amount of “how long is this going to take” with the roofs off and such like but
there’s also a huge amount of “wow that looks so much better now it’s done”. I
know we feel it. Some of them are saying we know it’s going to be uncomfortable
for a while but it’s going to make such a good difference.
What’s your wish list for how things will go
after the project is finished. And where do you think the big differences will
be felt?
I think there will be a significant difference for warmth in
the winter for all the people with more insulation, secondary glazing. And for
some people that are perhaps lesser able than they used to be, then certain
bathrooms are going to be easier for them. Just tiny things will make a
difference like the way kitchens are laid out. And I don’t want them to be
“eternally grateful” and all that. It’s just nice for them to realise that we
do care. And I think the majority of them do realise that.
Does this mean that
the interest in renting village cottages will increase?
I think it will become more “out there”. People will
generally be more aware of the fact that it’s a National Trust village. Because
even now, there are a number of prospective tenants that come through Rightmove
without realising that West Wycombe is a National Trust village. They just have
no idea.
I suppose their idea is West Wycombe Park, big house –
National Trust. Hughenden Manor, big house – National Trust. They don’t think
about the cottages, and the villages. Probably because they haven’t been on the
radar. And in some respects it’s perhaps better this way because we don’t want
people peeking into tenant windows. You and I wouldn’t like it.
You have a point, if
visitors began treating the village like a tourism attraction or ‘show village’
then privacy could become an issue for residents. In West Wycombe there isn’t a single show
cottage. They are all lived in.
Yes I’d say to visitors: you can go into the three pubs, you
can visit the many lovely shops. But please remember there are residents who
live in these homes.
And there was another
wish on your list, tell me about the audio history side of the project.
Preserving the personal history of West Wycombe is important
because it’s becoming a more public facing commercial village.
Audio history has
been carried out but there’s still more to do about interviewing the tenants
who have memories of the village not necessarily just the Trust. I don’t
believe the majority of people who have been asked to do it are insulted they
actually find it quite enchanting that someone wants to listen to what they
have to say.
There are several tenants who have been in the village since
the 1980s and quite a few for an even longer time. All of those people could
well have interesting anecdotes of village life.
Every history book
that we read now at one point in the long gone past has been somebody’s life.
Which is quite astounding and that’s why it annoys me when certain politicians
say that history is unnecessary. We wouldn’t be here without it. If you don’t
have history you don’t have now.
It’s not just English history, you also feel
strongly about your trips and visits to Athens. Want to end our chat about West
Wycombe with thoughts about Greece?
There are stunning pieces of history that mankind has left
in Athens, for example. There have obviously been nasty parts of history and
bloodshed all over the place, but you have that incredible feeling when walking
through the Acropolis. How old; how many years! There are millions of me and
you gone through from when they built that until today. How fleeting mankind is compared to all of
this around us, albeit we’ve built it. Some of it. But we haven’t built the
landscape. We’ve helped change it, shape it to a certain degree, but it’s
always going to beat us in endurance.